Your Assurance

Your Assurance

SSAIB’s remit as a certification body is to protect the interests of the consumer (eg purchasers, specifiers and end users.)

This is achieved by requiring registered organisations to meet criteria appropriate to the services they provide. For example, insurance and screening of personnel have, and implement, a complaints procedure. In addition, all services provided by registered organisations must comply with the requirements of international, European or British Standards or SSAIB Codes of Practice as appropriate.

However, if you are dissatisfied with the service provided by an SSAIB-registered firm and feel that your complaint has not been dealt with satisfactorily, SSAIB will investigate the matter with the firm in question. SSAIB will always ensure that a complaint against us - or any of our registered firms - is given prompt attention.  For further information, please click here.

SSAIB security systems registration schemes are intended to establish compliance of such systems with relevant standards, meaning those that apply to the security system in question.

Our security systems registration schemes are not intended to establish the compliance of any associated electrical installations. For example, spur points or a socket outlet used to supply a security system with BS 7671, the competence of the installer of any such electrical installations or the certification of such electrical installations.

This exemption includes the connection of a security system to an existing electrical spur point or socket outlet, eg the final connection of a security system to an electrical power point using a flexible cable.